Article ID : 00027552 / Last Modified : 07/23/2019

One or more red, green, blue or black dots (pixels) appear on the LCD screen.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    What you may be seeing are a few of the many pixels that make up the composition of the LCD screen. These spots will resemble small dots and may appear red, green, blue, white or black. High-precision technology is used to manufacture these LCD displays to maintain a high standard of operation. On all LCD screens, however, there may be a small number of pixels that do not change color; this is a normal occurrence for all LCD screens from all manufacturers. Most of the time, these pixels are noticeable only while an all-white or all-black picture is shown on the screen and should not be noticeable during normal viewing.

    If the issue is still unresolved, service may be required. Go to Product Repair.

    IMPORTANT: A replacement LCD may exhibit the same characteristics or have pixel issues in a more noticeable position than on the display it is replacing.