Article ID : 00027552 / Last Modified : 08/16/2015

One or more red, green, blue or black dots (pixels) appear on the LCD screen.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

What you may be seeing are a few of the many pixels that make up the composition of the LCD screen. These spots will resemble small dots and may appear red, green, blue, white or black. High-precision technology is used to manufacture these LCD displays to maintain a high standard of operation. On all LCD screens, however, there may be a small number of pixels that do not change color; this is a normal occurrence for all LCD screens from all manufacturers. Most of the time, these pixels are noticeable only while an all-white or all-black picture is shown on the screen and should not be noticeable during normal viewing.

If the issue is still unresolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.


IMPORTANT: A replacement LCD may exhibit the same characteristics or have pixel issues in a more noticeable position than on the display it is replacing.