Article ID : 00027610 / Last Modified : 08/16/2015

The USB driver for the Sony® video camera is not being recognized.

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Follow this procedure if the USB driver for the Sony® video camera is not being recognized on a computer running the Microsoft® Windows® XP operating system.

IMPORTANT: Ensure the USB driver installation CD is inserted in the CD/DVD drive and the camera is connected to the computer before proceeding.

  1. Configure the operating system to show all hidden files.
  2. Reinstall the USB driver.