Article ID : 00027726 / Last Modified : 05/18/2015

The disc in the DVD recorder cannot be finalized.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Follow this procedure to troubleshoot when a disc in the DVD recorder cannot be finalized.

IMPORTANT: The DVD recorder may not be able to finalize a disc if the disc was originally recorded on another recorder.

  1. Ensure the proper procedure for finalizing a disc  is being followed.
  2. Ensure the disc is not already finalized.
  3. Cancel the Protect Disc feature.
  4. Attempt to finalize a different disc.

NOTE: If the issue is still unresolved after completing all of the troubleshooting steps, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

  

For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.