Article ID : 00027730 / Last Modified : 08/30/2016

The volume level cannot be increased on a pair of portable speakers.

Applicable Products and Categories of This Article

If you are unable to increase the volume on your speakers, there may be a problem with the power supply or there may be a loose connection. Follow these steps to try to resolve this issue:

  1. If applicable to your model speakers, make sure that fresh batteries are installed in the portable speakers and that the polarity is correct.

    NOTE: If your speakers are passive speakers, the power for the speakers is drawn from the connected audio device; therefore, there will be no battery compartment or AC power supply.

  2. Verify that the right speaker is securely connected to the left speaker.
  3. Make sure that the left speaker is securely connected to the LINE OUT jack of the audio playback device.
  4. If you are using passive speakers, try increasing the volume on the audio playback device.

If the issue is still unresolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.