Article ID : 00027786 / Last Modified : 08/17/2015

Error: No Memory Stick Found is displayed when transferring pictures from the camera to the computer.

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A No Memory Stick Found error may be displayed after installing a third-party USB device driver or software on the computer. Follow this procedure to troubleshoot this issue

IMPORTANT: This issue has been known to happen using the Kodak® EasyShare application.

NOTE: Images from the digital camera may be unable to be transferred after installing a third-party USB device driver or application on the computer. The camera may be recognized by the computer, but there may be an error such as No Removable Drive or No Memory Stick Found . This issue can occur when the USB driver for the third-party device or software overwrites some of the files from the USB driver for the camera.

  1. Reboot the computer with the camera turned on.
  2. Attempt to transfer the images to the computer.
  3. Ensure the USB cable is connect directly from the camera to the computer, bypassing any USB hubs or splitters.
  4. If the issue is not resolved, reinstall the USB driver for the camera. Downloads are posted on your model support page.
  5. Attempt to transfer the images to the computer.
  6. If the issue is not resolved, uninstall the third-party software.
  7. Attempt to transfer the images to the computer.
  8. If the issue is still not resolved, reinstall the USB driver for the camera again.
  9. Attempt to transfer the images to the computer.