Article ID : 00027790 / Last Modified : 08/16/2015

The zoom function does not work.

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Follow this procedure to troubleshoot if the zoom function does not operate.

NOTE: The zoom function will not operate with some models during playback or edit mode. For specific information, refer to the user guide.

  1. Ensure the battery is charged or connect the unit to the AC adapter.
  2. Reset the camera back to factory specifications.

NOTE: If the issue is not resolved, service will be required .