Article ID : 00027816 / Last Modified : 06/16/2014

One or more video inputs are being skipped or cannot be accessed.

Applicable Products and Categories of This Article

Some Sony® televisions have the capability of skipping over video inputs. This will occur if the video inputs of the television are set to SKIP in the Video Label menu. In order to access skipped video inputs, change the SKIP setting for the video inputs to something else (VIDEO 1, VIDEO 2, VHS, DVD, etc.). To see if your television has a Video Label Feature, check the specifications. Manuals are posted on your model support page.

If your television does not have a Video Label feature, then the TV may require service.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.


NOTE: Additional model-specific information is available for newer TVs that have the ability to Enable or Disable a specific input .