Article ID : 00027998 / Last Modified : 06/06/2014

The LocationFree TV On-screen Remote doesn't work.

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Follow these steps if the LocationFree® TV On-screen Remote doesn't work.

  1. Make sure the IR Blaster is properly connected to the IR BLASTER port on the Base Station.
  2. Press some of the buttons on the connected device itself to make sure that it is functioning independent of the On-screen Remote. (Some devices cannot be operated, or can only be partially operated, by the On-screen Remote.)
  3. The On-screen remote function supports AV players from most major brands. It is possible that the connect AV player is not supported.
  4. Make sure the IR Blaster is installed so that it faces the infrared receiver correctly. Move the device's infrared receiver away from any bright light, such as a fluorescent light or direct sunlight.
  5. The On-screen Remote may not work properly when the connection between the Monitor and Base Station is poor. Move closer to the Base Station and try again.
  6. Reprogram the On-screen Remote control settings. (Some devices cannot be operated, or can only be partially operated, by the On-screen Remote.)
  7. Make sure the remote control settings for Video 1 and Video 2 are configured correctly in the Remote Settings window.
The troubleshooting steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

  

For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.