Article ID : 00028116 / Last Modified : 08/15/2015

The remote control will not turn on.

Applicable Products and Categories of This Article

Follow this procedure to troubleshoot when the remote control will not turn on.

  1. Connect the AC adapter to the remote control.
  2. IMPORTANT: If using the supplied battery recharging stand, ensure that the main contacts are clean and making good contact with the remote control.

  3. Plug the AC adapter into a working electrical wall outlet.
  4. Allow the remote control to charge for over an hour.
  5. NOTE: After the remote control has a sufficient charge, it should turn on automatically.

  6. If the remote control does not turn on after charging, perform a reset .
  7. If the issue is still not resolved, allow the remote control to continue charging up to 8 hours.

NOTE: If the issue is still unresolved after completing all of the troubleshooting steps, service will be required.