Article ID : 00028130 / Last Modified : 08/29/2016

CD discs will not play through the receiver.

Applicable Products and Categories of This Article

Follow this procedure if the Audio/Video (A/V) receiver will not output the sound when playing a Compact Disc (CD).

  1. Verify which input jack on the A/V receiver the CD player is connected to.
  2. Ensure that the A/V receiver has been switched to the appropriate input.

    IMPORTANT: If a CD/DVD combination player is being used to play the CD, then the DVD input may need to be selected instead of the CD input; depending on which input jack it has been connected.

  3. Increase the volume level.
  4. If the issue is not resolved, replace the audio cable between the CD player and A/V receiver.
  5. Connect the CD player to a different input on the receiver.

    NOTE: Do not connect the CD player to the PHONO input jack. Connecting to the PHONO jack may cause low or no audio from the connected equipment.

  6. Change the input on the AV receiver to match the connection change.

If the issue is still unresolved after completing all of the troubleshooting steps, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.