Article ID : 00028324 / Last Modified : 05/19/2015

When headphones are connected, no sound is output through the headphones.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Follow this procedure to troubleshoot when there is no sound coming from one side of the headphones.

  1. Verify that the headphones are firmly plugged into the Phones jack on the front of the tape deck.
  2. Test the headphones on another device.
  3. Test another set of headphones on the tape deck.

If the issue is still unresolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

  

For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.