Article ID : 00028348 / Last Modified : 12/27/2016

The camcorder turns off by itself after 5 minutes.

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This camera is equipped with an A.SHUT OFF (Auto shut off) or Power Save function to turn off the camera automatically when you do not operate it for 5 minutes to save the battery power.

  • When using the AC Adaptor, the Auto Power Off function is deactivated.
  • If your camera has a menu option to disable this function, set it to NEVER or OFF if you do not want to use it.
  • For details on how to set this function, refer to the supplied Help Guide. You can get the Help Guide online. Manuals are posted on your model support page.

If the issue is still unresolved, the product may need to be repaired.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.