Article ID : 00028422 / Last Modified : 08/16/2015

The USB Memory Stick™ mouse is not recognized by the computer.

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Follow this procedure to troubleshoot the USB Memory Stick™ mouse is not recognized by the computer.

  1. Ensure the USB Memory Stick™ mouse is securely seated in the USB port.
  2. Ensure the USB Memory Stick™ mouse is not connected to a hub.
  3. Connect the USB Memory Stick™ mouse to another USB port on the computer.