Article ID : 00028474 / Last Modified : 02/28/2008

The speakers still produce sound when headphones are connected.

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If sound is still being produced from the speakers even when headphones are connected, then the headphones may not be plugged in properly. Ensure the headphones are plugged into the headphone jack and that the connection is firm and secure. Otherwise, try using a different set of headphones.

NOTE: If the issue is not resolved using different headphones, service will be required .