Article ID : 00028556 / Last Modified : 02/28/2008

One or more of the buttons on the remote control will not operate.

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Follow the steps below to troubleshoot if one or more of the buttons on the remote control will not operate.

IMPORTANT: For specific information about how to perform any of the steps below, consult the instruction manual of the remote control.

  1. Ensure the buttons on the remote control are not locked.
  2. Turn off the remote control for a few seconds.
  3. Turn the remote control back on and test the button(s).
  4. If the issue is not resolved, reset the button(s) back to factory specifications.
  5. NOTE: Not all buttons have the capability of being reset to factory specifications without resetting the entire remote control.

  6. Reprogram the button(s) using the learning function.
  7. If the issue is still unresolved after completing the troubleshooting steps suggested, the remote may to be replaced.