Follow the procedure below to troubleshoot this issue.
- Make sure the component cables are connected properly to the output jacks on the video device.
- Make sure the component cables are connected properly to the Y, Pb, Pr input jacks on the TV.
IMPORTANT: Sometimes even when the cables appear to be seated properly, they may not be making a good connection. This may happen due to the weight of some cables. To check if this is the case, pull up on the cables gently at the connections. If this resolves the issue, then it is recommended that the weight of the cables be supported to relieve stress on the connections.
- Verify the connected component video device is set to output the correct type of video signal.
IMPORTANT: The TV being used must be able to playback 480p video signals. If the TV is not able to playback this progressive signal, turn off the progressive output setting on the connected component video device.
- If the issue is still not resolved, replace the component video cables.
The troubleshooting steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, service may be required.
For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.
For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.