Article ID : 00028654 / Last Modified : 05/16/2012

Error: Failed to connect to the base station.

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If the error, Failed to connect to the base station. Verify the NetAV settings of the monitor and the base station is displayed while connected to a Wi-Fi hotspot, ensure the hotspot provider is not blocking data through port 5021. If data is blocked on port 5021, NetAV will not receive data from the base station.