Article ID : 00028734 / Last Modified : 10/01/2018

The battery or camera becomes hot or very warm to the touch.

Applicable Products and Categories of This Article

The camera or battery is heated to some extent during operation because the power consumed by the camera is partly converted to heat. Normally, this is not an indication of a malfunction. If necessary, turn the camera off and allow time for it to cool down.

If the issue is still unresolved, the camera may need service.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

  

For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.