Article ID : 00028908 / Last Modified : 02/28/2008

The Compact Disc (CD) changer will not pick up a disc or is scratching or cracking CDs when it tries to change discs.

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If the Compact Disc (CD) changer will not pick up a disc or is scratching or cracking CDs when it tries to change discs, then ensure that the CDs are inserted properly. If the discs are being inserted correctly and this issue is still occurring, service will be required . The Sony® eService Web site at http://eservice.sony.com/ can assist you in obtaining service from a Sony Service Center or locating a Sony Authorized Servicer.