Article ID : 00028974 / Last Modified : 02/17/2016

A mechanical noise is heard when playing or recording onto a tape.

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Follow the steps below to troubleshoot this issue.

IMPORTANT: It is normal to hear a slight hum while recording and when inserting or ejecting a tape.

  1. Remove the tape from the camcorder.
  2. Inspect the tape for any possible damage.
  3. If the tape appears to be okay, reinsert it into the camcorder.
  4. Begin playing or recording onto the tape.
  5. If the issue still occurs, remove the tape from the camcorder.
  6. Insert a different tape.
  7. Begin playing or recording onto the newly inserted tape.

NOTES:

  • If the issue is resolved when using a different tape, then the previous tape may be faulty.
  • If the issue is not resolved, then service may be required.

    For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

      

    For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.