Article ID : 00029162 / Last Modified : 06/18/2014

The camera displays a distorted image or blank screen when set to the CAMERA mode.

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Follow the steps below to troubleshoot this issue.

  1. Remove the lens cap from the front of the camera.
  2. Turn off the camera.
  3. Remove the battery (or AC power adapter if connected) from the camera.
  4. Allow the camera to remain without power for 30 seconds.
  5. Reconnect the battery (or AC power adapter) to the camera.

    IMPORTANT: When using a battery, ensure it is fully charged.

  6. Turn on the camera.
  7. Set the camera to the CAMERA mode.
  8. Check the LCD or viewfinder to confirm if the issue has been resolved.

The troubleshooting steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

  

For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.