This error message will occur when you try to play a track with playback restrictions or when you try to play an MP3 file that is not compatible with the portable player.
Follow this procedure to erase the data that you cannot play.
- Connect your portable player to the computer, and start the SonicStage® software.
- Erase the specific data with the problem from the portable player window of the SonicStage software.
- If the problem persists, transfer all data without problems back to the computer, disconnect the portable player from the computer and format the player using the format utility of the player (if applicable).
- The troubleshooting steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, service may be required.
For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.
For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.