IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
The projection tube image appears on the screen in three layers (red, green and blue). If the three layers do not converge, the color will be off and the picture will be blurry or doubled.
This issue can be resolved using the FLASH FOCUS feature of the television. Information about the FLASH FOCUS feature is available in the manual included with your television. Manuals are posted on your model support page.
If the issue is still unresolved after performing a FLASH FOCUS to adjust the television convergence, service may be required.
For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.
For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.