Article ID : 00029566 / Last Modified : 05/14/2015

Unable to install firmware or Error: The application cannot run because system info cannot be found.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

If this error occurs while trying to install a firmware update or if you are unable to install a firmware update for your product, service may be required to complete the firmware update.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.