Article ID : 00029566 / Last Modified : 05/14/2015

Unable to install firmware or Error: The application cannot run because system info cannot be found.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

If this error occurs while trying to install a firmware update or if you are unable to install a firmware update for your product, service may be required to complete the firmware update. Go to Product Repair.