Article ID : 00030484 / Last Modified : 09/26/2018

The red access lamp is flashing and the power will not turn on after performing the firmware update.

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This may occur if the power was interrupted during the firmware update. Service will be required to resolve this issue.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

  

For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.