Article ID : 00030732 / Last Modified : 08/16/2015

A DATA or ACCESS ERROR message appears when trying to record with a DVD camcorder.

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A DATA ERROR or ACCESS ERROR may appear when trying to record with the DVD camcorder. This message indicates there was a problem reading or writing to the disc. Follow this procedure to troubleshoot the errors.

  1. Ensure your disc is compatible with the camcorder.

    NOTE: The DVD camcorder is compatible with 8cm DVD-R, DVD-RW, and DVD+RW. It does not support 12cm discs .

  2. Ensure the disc is clean and free of smudges, fingerprints and scratches.
  3. Try a different disc. If another disc works in the camcorder, the first disc may be damaged in some way and is not readable.

If the issue is not resolved, service may be required. The Sony® eService Web site at http://eservice.sony.com/ can assist you in obtaining service from a Sony Service Center or locating a Sony Authorized Servicer.