Article ID : 00031248 / Last Modified : 08/22/2017

The red POWER/CHARGE indicator light will not turn off on the transmitter for the headphones.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

The red POWER/CHARGE indicator light will not turn off if the headphones are removed from the transmitter before receiving a 16-hour charge. If the 16-hour charging cycle is interrupted, a new charging cycle will begin the next time the headphones are placed on the transmitter. However, after 16 continuous hours of the headphones being on the transmitter, the charging ends and the POWER/CHARGE indicator light goes off, regardless of the battery level. This is automatically controlled by the timer in the transmitter.

If the POWER/CHARGE indicator light does not turn off after the headphones have been on the transmitter for a full 16 hours, or if the headphones do not turn on after being on the transmitter for 16 hours, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

  

For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.