Article ID : 00031344 / Last Modified : 09/27/2018

Music skips to the next track without playing a song.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Music may skip under the following conditions:

  • The file is incompatible.
  • The file has Digital Rights Management (DRM) copy protection.
  • The file is corrupted.
  • The file is not an audio file.