Article ID : 00031664 / Last Modified : 06/19/2014

The portable player displays BOOT ERROR, FORMAT ERROR or Format OK?

Applicable Products and Categories of This Article

This issue may occur if the portable player was formatted via Windows Explorer. Follow these steps to correct this issue.

IMPORTANT: This information applies only to computer models and operating systems listed below this article in the Applicable Products and Categories section.

NOTE: If the message you receive is Format OK?, select Cancel.

  1. Connect the player to the computer.
  2. Click Start and then click My Computer.

    NOTE: If the Portable Device box appears, click Cancel.

  3. In the My Computer window, under Other, double click the icon for your portable player.
  4. In the My Computer [Name of your device] window, right click the Internal Storage icon and then click Format from the menu.
  5. In the Format box, click OK.
  6. In the Format Complete box, click OK.
  7. Close the My Computer windows.
  8. Disconnect the portable player from the computer.
  9. If it is not on, press the power button to turn it on.
  10. Press the selector button repeatedly until Settings is highlighted.
  11. Press the Play / Pause button.
  12. Press the selector button repeatedly until Format is highlighted.
  13. Press the Play / Pause button.
  14. Press the selector button one time to highlight OK.
  15. Press the Play / Pause button.
  16. Once the player has finished setting up, Music Library will appear in the display and you can now use your portable player.
  17. Test the player for proper functionality. If the error still occurs, reset the player by pressing the RESET button with a small pin or similar object.

The troubleshooting steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.