Article ID : 00031776 / Last Modified : 10/30/2015

The Reader software cannot be installed and it cannot be uninstalled.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

In some rare instances, the background files used by the eBook Library may become corrupted and will need to be removed to resolve functionality issues. Follow these steps to remove these files.

NOTE: To complete the steps below, the operating system must be configured to display hidden files .

  1. Click the Start button and click Computer.
  2. In the address bar, type C:\programdata and press Enter.
  3. In the ProgramData window, right-click the kinoma folder and click Delete.
  4. Right-click the Marlin folder and click Delete.
  5. In the address bar, click Local Disk C: , then open the Program Files folder.
  6. In the Program Files window, open the Sony folder.
  7. In the Sony window, right-click the Reader folder and click Delete.
  8. In the address bar, click Local Disk C: , then open the Users folder.
  9. In the Users window, open your username folder.
  10. In the username folder, open the AppData folder.
  11. In the AppData window, open the Local folder.
  12. In the Local folder, right-click the kinoma folder and click Delete.
  13. In the Local window, open the Sony Corporation folder.
  14. In the Sony Corporation window, right-click the eBook Library folder and click Delete.
  15. Close the Reader window and install the Reader software.