Follow these general guidelines to troubleshoot the television sound.
IMPORTANT: If additional model specific information is needed to perform any of the steps listted here, refer to the instruction manual provided with your television.
- Turn off the audio effect selected in the television AUDIO menu.
- Playback a different video source, such as a DVD or VCR.
NOTE: If the sound issue is only occuring from one of these sources, the source unit (DVD, VCR, etc.) is the cause.
- If the television is connected to an AV receiver, verify that all the audio effects have been disabled on the receiver for the input being used by the television.