Article ID : 00032274 / Last Modified : 03/29/2019

The television clock gains or loses time.

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  • Whenever AC power has been removed from your TV, the clock must be reset.
  • Install any system software (firmware) updates available for the television. Downloads are posted on your model support page.
  • If there is not a software update available, or if the issue continues after the update is completed, follow the steps in this solution.

NOTE: For model-specific information regarding how to reset the clock, refer to the supplied operating manual. Manuals are posted on your model support page.

  1. Make sure that the power cord from the TV is being connected directly to the wall outlet or a power strip that is always on.
  2. Make sure that the TV is not receiving power from another device, such as a cable set top box, a satellite box, or an A/V Receiver, that removes AC power from your TV when that device is turned off.
  3. If the Energy Saving Switch on the side of the TV is being used to turn off the TV, the clock time will be lost. Energy Saving Switch

NOTE: Energy savings switches are only available on select models.

To reset the time from the TV menu, access either Settings, Set Up or Preferences and follow the on-screen menus to set the time.