Article ID : 00032522 / Last Modified : 01/09/2015

There is no sound when playing back a tape on the SwivelScreen LCD of the camcorder.

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Follow this procedure to troubleshoot no sound when playing back a tape on the SwivelScreen™ LCD of the camcorder.

IMPORTANT: Only camcorders with a SwivelScreen LCD Display have the ability to playback audio without the use of headphones.

NOTE: For model specific instructions for these procedures, refer to the operating instructions supplied with the product. Manuals are posted on your model support page.

  1. Turn up the audio volume on the camcorder.
  2. Playback a different tape in the camcorder.
  3. Verify that there are no devices connected to the green headphone jack on the camcorder.

If the issue is still unresolved after completing all of the troubleshooting steps, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

  

For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.