Article ID : 00032540 / Last Modified : 06/18/2014

Pictures taken with the camera have a blue or orange tint.

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Different camera settings can cause all pictures taken to be recorded with a blue or orange tint. Follow the procedure below to troubleshoot this issue.

  1. Set the Program AE mode to automatic.
  2. Try using a different White Balance setting.
  3. Take pictures in other locations with different lighting.

    NOTE: Some indoor incandescent or florescent lights can cause this effect.

The troubleshooting steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

  

For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.