Article ID : 00032588 / Last Modified : 01/09/2015

The zoom function does not work.

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Follow this procedure to troubleshoot if the zoom function does not operate.

IMPORTANT: On some entry-level camera models, the zoom changes are not reflected when looking through the viewfinder. Use the LCD when using the zoom operation.


  • The zoom function will not operate with some AE modes.
  • The zoom function is not available while shooting a movie on all cameras. Refer to the owner's manual for information regarding the functions available on the camera. Manuals are posted on your model support page.
  1. Change the Auto Exposure (AE) mode on the camera.
  2. Ensure the camera is not set for movie mode.
  3. If the camera has a conversion lens setting in the menu, set it of OFF.
  4. Reset the camera  back to factory settings.

NOTE: If the issue is still unresolved after completing all of the troubleshooting steps, service may be required. Go to Product Repair.