Article ID : 00032594 / Last Modified : 08/16/2015

The power turns on but the controls or buttons do not respond.

Applicable Products and Categories of This Article

Follow this procedure to troubleshoot if the power turns on but the controls or buttons do not respond.

  1. Turn off the portable stereo system.
  2. Unplug the power cord from the AC outlet or remove the batteries.
  3. Let the portable stereo system remain without power for 30 seconds.
  4. Reinsert the batteries or plug the power cord back into the AC outlet.
  5. Turn on the portable stereo system.
  6. Attempt to operate the portable stereo system.

NOTE: If the issue is not resolved after completing the troubleshooting steps, service will be required .