Article ID : 00045798 / Last Modified : 03/16/2017

There is no sound when a Bluetooth (BT) device is connected to Blu-ray Disc home theater system.

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Check the following if there is no sound when a Bluetooth® (BT) wireless device is connected to a Blu-ray Disc® player or home theater system:

Note: Because each of these steps represents a possible solution to this issue, check the sound status after completing each step.

  1. Make sure the Blu-ray Disc player or home theater system is not too far from the BT device.
  2. Make sure the system is not receiving any interference from a Wi-Fi® network, other 2.4 GHz wireless device or a microwave oven.
  3. Verify the BT connection between your Blu-ray Disc player or home theater system and the BT device.
  4. Pair the home theater system and the BT device again.
  5. Keep the Blu-ray Disc player or home theater system away from metal objects or surfaces.
  6. Verify that the BT function of the Blu-ray Disc player or home theater system is selected.
  7. Adjust the volume of the BT device.
  8. If the volume level is still too low, adjust the volume level on the Blu-ray Disc player or home theater system.