Article ID : 00050742 / Last Modified : 03/29/2019

Unable to find the 4K Video Unlimited store on my TV.

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IMPORTANT: Verify that the following requirements have been met before following the steps in this solution:

  • You are using a Sony® 4K Ultra HD TV.
  • NOTE: Other brands of 4K TVs are not supported.

  • You have successfully connected the 4K Ultra HD media player to the TV .
  • NOTE: The TV and media player must be connected to the same active Internet connection.

  • Make sure that the 4K Ultra HD TV and the 4K Ultra HD media player are being used in the United States.
  • NOTE: The media player and the 4K Video Unlimited service are not currently supported outside of the United States.

  • Make sure that the latest system software (firmware) has been installed on the  4K Ultra HD TV and the 4K Ultra media player.
  • NOTE: Updates are available from the settings menu of each device.

Follow these steps to access the 4K Video Unlimited store.

  1. Using the remote supplied with the TV, press the HOME button.
  2. Select Applications.
  3. Select 4K.
  4. Select Video Unlimited 4K to access the store. Video Unlimited 4K store

NOTE: Visit the Video Unlimited website for questions and support regarding downloading 4K content and account questions.