Article ID : 00051704 / Last Modified : 09/10/2014

The image quality displayed on the mobile device looks poor during recording.

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During movie recording, the image quality on the display screen may be blurry or pixelated depending on the screen resolution of the mobile device. Mobile devices with higher screen resolution than the movie recording size may stretch the video image to fill the screen. The expanding of the image causes pixelation and reduces the viewing quality. This is normal operation.


  • To check the movie recording size, refer to the operating instructions supplied with the camera. Manuals are posted on your model support page.
  • Refer to the operating instructions of the mobile device for information about screen resolution if necessary.