Article ID : 00051822 / Last Modified : 03/15/2018

Existing Wi-Fi Connection Fails Between My Camera and Mobile Device

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

This occurs if there is an active Wi-Fi® connection between your camera and another mobile device. Your camera can't connect to multiple devices at the same time. To resolve this, delete the Wi-Fi connection between the camera and other mobile devices.

If the issue still occurs, a separate article is available to troubleshoot why you can't establish a Wi-Fi connection with your mobile device.