Article ID : 00051965 / Last Modified : 04/05/2017

Changes to Email Address or Password are No Longer Synchronized Between the Essentials or Sony Store Websites

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Due to a recent change, updates to your email address or password on one site no longer reflects on the other site for the following Sony® sites:

Essentials (
Sony Store (

Note: If you've lost or forgotten a password, use the password reset link available on the respective site.