Do not move the main unit with a disc on the disc tray. Remove all discs before moving the main unit. If you move the main unit with a disc inside, the disc may fall off from the disc tray into the main unit and cause a malfunction.
If a disc has fallen into the main unit, contact an authorized service facility to have the disc removed.
For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.
For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.