Article ID : 00053698 / Last Modified : 02/19/2019

Can a disc be left in the disc tray when moving the audio system?

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Do not move the main unit with a disc on the disc tray. Remove all discs before moving the main unit. If you move the main unit with a disc inside, the disc may fall off  from the disc tray into the main unit and cause a malfunction.

If a disc has fallen into the main unit, contact an authorized service facility to have the disc removed.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.