Article ID : 00054695 / Last Modified : 02/08/2018

The movies play back in HD format instead of 4K when output from the HDMI connection.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

This occurs if the Video Format option in the menu is set to 1920 x 1080. In this case, the movies record and play back in HD instead of 4K. Follow the steps below to select 3840 x 2160 for 4K recording and playback.

  1. Go into the System menu.
  2. Select Rec Format.
  3. Select Video Format.
  4. Select 3840 x 2160.