Follow these steps if you are unable to connect the Sony® Tablet to the 4K Ultra HD media player using the 4K Ultra HD Remote by Sony app.
- Make sure that you have downloaded the correct app from the Google Play™ Store.
NOTE: If you have an older version of the 4K Ultra HD Remote app, check to make sure that you have the latest version of the app and that no updates are required.
- Make sure the tablet is connected to the same network as the 4K Ultra HD media player.
NOTE: It is not sufficient for both devices to be connected to the Internet, they both must be on the same network.
- Turn off and restart the tablet, TV and 4K Ultra HD media player.
- Connect the tablet with the 4K Ultra HD media player .