Article ID : 00057149 / Last Modified : 12/05/2013

A 4K movie or TV show takes longer to start when it is saved on an external hard disk drive.

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It is normal for it to take a little longer for movies or TV episodes to load and play through the 4K Ultra HD media player when the content is stored on an external hard disk drive (HDD). The length of time it takes will vary based on the drive speed of the HDD.