Article ID : 00060827 / Last Modified : 02/22/2018

I cannot wirelessly transfer MP4 movies from the camera to my Android or iOS mobile device with PlayMemories Mobile.

Applicable Products and Categories of This Article

To transfer movies to your Android™ or iOS® mobile device from the camera, version 3.3 or later of the PlayMemories™ Mobile software is required. Make sure the latest version of the software is installed on the mobile device.  Depending on the operating system of your mobile device, it can be downloaded and installed for free from the Apple® Store or Google Play™ Store.


  • PlayMemories Mobile is not guaranteed to work with all mobile devices.
  • For details on the required operating environment and other information, refer to the following support page: