Article ID : 00094154 / Last Modified : 08/15/2015

Parts of the recorded images are white or appear washed out.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

Make sure that the lens surface is clean. If the lens surface is dirty, wipe it with a soft cloth such as an eyeglass cleaning cloth.

If there is a strong light source nearby or back-light when shooting, parts or the entire recorded image may be white or washed out because of the extra light coming into the lens. This phenomenon is called lens flare. Make sure that the camera is not pointed against the light source.

When lens flare happens, follow the steps below.

  1. Place your free hand near the lens to partially block a strong light source.
  2. Change the composition of the shot and/or subject so a strong light source does not come directly into the lens.
  3. Move closer to the subject.
  4. Slide the zoom lever to the W side
  5. Take the photo.