Article ID : 00080571 / Last Modified : 01/20/2015

The 2D photos from a mobile device show ghosting or double images when viewed on the TV in 3D format.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

If the Simulated 3D and 3D Display functions are enabled at the same time, you may see ghosting or double image instead of 3D images when you are sharing 2D photos from your mobile device. To resolve this issue, follow the steps below before sharing the photos from your mobile device.

  1. Using the remote control, press the OPTIONS button.
  2. Select 3D Display by pressing the LEFT arrow or RIGHT arrow button.
  3. Select Off by pressing the LEFT arrow or RIGHT arrow button.
  4. Press the (ENTER) button.