Article ID : 00080657 / Last Modified : 03/29/2019

Error: The network appears to be down is shown on the screen when connecting an Apple Airport router to the 4K Ultra HD media player.

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It has come to our attention that the following error message may appear when connecting the 4K Ultra HD TV and the 4K Ultra HD media player to an Apple® Airport router using a wired connection:

Network appears to be down

  • As a temporary work around to remove this message from the screen and continue watching the desired video, press the Return button on the remote supplied with the TV.
  • To prevent the error from appearing in the future, connect the TV wirelessly to the router.

    NOTE: The 4K Ultra HD media player must remain connected to the router using a wired connection.