Article ID : 00091060 / Last Modified : 07/22/2014

The camera shakes or a strange noise is heard from the camera.

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By default, the camera performs a sensor cleaning routine by shortly vibrating the sensor shift mechanism when the camera is turned off. This is normal operation.

If a strange noise or vibration is observed other than this automatic cleaning, there may be a problem with internal parts such as the SteadyShot® mechanism. Follow the steps below to resolve the issue.

  1. Turn off the power.
  2. Remove the battery for a minute.
  3. Reinsert the battery
  4. Turn on the power again.

If the issue is still unresolved, the product may need to be repaired.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

  

For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.